July 2026

Terms and Conditions for Visitors, Sales, Users, Supporters and Purchasing 

Next Nature Network Foundation | Noord Brabantlaan 1A | 5616 LA Eindhoven | Chamber of Commerce: 34389734 | VAT: NL822337204B01 | Email: office@nextnature.net

Next Nature Museum makes every effort to ensure that visits to the museum and the exhibitions and activities organised by Next Nature run as smoothly as possible. In doing so, Next Nature Museum exercises the utmost care towards all its visitors. We strive to minimise any disruption or inconvenience and to ensure the safety of every visitor as effectively as possible.

1.1 Next Nature Museum: The organisation that manages and operates the museum, including, but not limited to, the management, visitor services and catering staff, and any other persons authorised to act on behalf of this organisation. 

1.2 Museum:  The entirety of spaces (built and unbuilt) situated within the Evoluon, located at Noord Brabantlaan 1A, which fall under the legal or managerial authority of the management of the Next Nature Foundation, including, but not limited to, exhibition and event spaces, the restaurant and other outdoor areas. 

1.3 Visitor:  Any person who enters the museum and/or visits an exhibition, or who attends an event as a guest by invitation organised by Next Nature or by third parties with Next Nature’s permission within the museum, including any person who enters the museum in connection with venue hire, catering services and/or visits to the shop. 

1.4 Agreement: The legal relationship that arises as soon as a visitor enters the museum (whether as a paying visitor or as a guest), makes a purchase via the online shop, takes out a Supporter membership, or when Next Nature enters into an agreement with a business client or school, or issues a written order to a supplier, to which these terms and conditions apply

1.5 Ticket: The (digital) proof, issued by or on behalf of Next Nature, whether or not in return for payment, which entitles the holder to access a specific activity, venue or time slot during opening hours

1.6 Online shop: Next Nature’s official online sales platform, accessible via the website, where visitors can enter into contracts remotely for the purchase of our services and products. The online shop encompasses the entire digital process of selection, secure payment and automated delivery. 

1.7 Supporters: The individual (Supporter, Friend or Family Member) who enters into an agreement with the Next Nature Foundation for regular support. Upon cancellation, permission is sought to contact the supporter again in the future, and the supporter is informed of their right to be forgotten.

1.8 Business customer / School: The school, educational institution, company, foundation or other organisation that books a group booking, educational programme, guided tour or venue hire/package with Next Nature.

1.9 Supplier: The natural person or legal entity (including self-employed persons, freelancers, designers, artists and external companies) from whom Next Nature purchases goods, services or works.

2.1 These terms and conditions apply to all visits, purchases, bookings and supporter memberships. The terms and conditions also apply to all agreements under which Next Nature supplies products or services to schools, business customers and other organisations (such as group bookings, guided tours and venue hire), as well as to all contracts and agreements in which Next Nature acts as a customer or client in relation to suppliers.

2.2 Any deviations from these terms and conditions shall only be valid if they have been expressly agreed in writing.

3.1 Visitors are only permitted to enter the museum’s premises via the designated entrances and routes upon presentation of a valid ticket (or digital supporter pass).

3.2 Admission tickets shall become invalid upon the expiry of the time or period stated on the ticket, unless otherwise agreed or unless Next Nature decides otherwise.

3.3 Next Nature may refuse entry if a visitor is clearly under the influence of alcohol or drugs, is clearly disturbing the peace, or is failing to behave in accordance with public order, public morals or the rules of decency. 

3.4 Next Nature reserves the right to subject every visitor and their luggage to a security check (body search). Any visitor who refuses to cooperate may be denied entry without entitlement to a refund. 

3.5 It is prohibited to carry dangerous items (such as firearms, pointed or sharp weapons, blunt objects or hazardous substances such as explosives or toxic substances). Prohibited items that are subject to a legal ban will be handed over to the police.

4.1 Visitors must follow the directions and instructions given by Next Nature staff immediately. 

4.2 Children under the age of 13 may only visit the museum when accompanied by an adult. Parents, teachers and supervisors are responsible at all times for the behaviour of their children or group members and may be held accountable for it.

4.3 The following are not permitted in the museum: smoking (except in designated areas), consuming food or drink (except in the restaurant or on the terrace), and touching objects that are clearly cordoned off with barriers, ribbons or display cases. It is also not permitted to disturb other visitors by making excessive noise or obstructing their view of the exhibits. 

4.4 CCTV: A CCTV system is in operation in the museum to ensure the safety of visitors and the collection. Visitors agree to being filmed; footage is retained for a maximum of 4 weeks in accordance with the GDPR, unless a longer retention period is necessary in the event of an incident.

5.1 Schools and groups are required to book in advance for a guided tour. For school groups, the rule is one supervisor for every 15 pupils, unless otherwise agreed in writing.

5.2 If the size of a group changes to more than 15 people, additional charges will apply due to the need to provide an extra tour guide/facilitator. Any changes must be notified no later than 7 days before the visit. 

5.3 Cancellation: A booking for schools may be amended or cancelled in writing up to 7 days before the visit. For groups, this period is 14 days.

5.4 Delays caused by the customer: In the event of a delayed start due to the customer’s actions, the full duration of the activity cannot be guaranteed; the original end time will remain unchanged. In the event of a significant delay, Next Nature may cancel the activity without any entitlement to a refund. Any additional costs arising from the delay or rescheduling of the activity shall be borne by the customer.

6.1 Ticket sales: In accordance with Article 6:230p of the Dutch Civil Code, there is no right of withdrawal for tickets. Tickets that have already been purchased cannot be exchanged, and no refund will be given in the event of loss, theft or non-use of a ticket.

6.2 Online shop: A statutory cooling-off period of 14 days applies to physical items in the online shop, in accordance with Article 6:230o of the Dutch Civil Code. Next Nature applies a returns policy of up to 30 days for purchases made via the online shop; please refer to the online shop terms and conditions of sale

6.3 Exclusion from refunds:  Next Nature is under no obligation to provide a refund or compensation in the event of, amongst other things, items from the collection not being on display, partial closure (e.g. for set-up or dismantling), disruption caused by other visitors, maintenance work or the malfunctioning of facilities, unless mandatory law provides otherwise.

6.4 Invoicing and Payment Terms (Business & Education): Where Next Nature issues an invoice to schools, businesses or other commercial organisations (including for group bookings, educational programmes or venue hire), it must be paid within 30 days of the invoice date, unless otherwise agreed in writing. Upon If payment is not made within this period, the customer shall be deemed to be in default by operation of law, without the need for a further notice of default.

7.1 Visitors are responsible for their own safety and bear all risks whilst on the museum premises. 

7.2 Next Nature shall only be liable for property damage, consequential loss or personal injury that is the direct result of wilful misconduct or gross negligence, subject to the maximum amount for which Next Nature is insured.

7.3 Liability is excluded for damage caused by the actions of third parties, failure to follow staff instructions, or damage to vehicles. 

7.4 Force majeure: Next Nature shall not be liable for damage caused by force majeure, including fire, terrorism, strikes, weather conditions, pandemics or disruption to public transport.

7.5 Visitors are liable for any direct or indirect damage they cause to Next Nature’s collection, building, fixtures and fittings, or staff, whether or not resulting from wilful misconduct, gross negligence or failure to comply with the house rules and instructions.

7.6 Parents, teachers or group leaders are jointly and severally liable for any damage caused by the persons in their care, without prejudice to the liability of the person who caused the damage.

See also Privacy policy

9.1 Lost property can be handed in at reception. Valuables are registered and kept for 3 months; after that, they are handed over to the local authority or a charity. 

9.2 Official documents (passports, ID cards) will be handed over to the Eindhoven police after 24 hours. Debit cards, museum cards and Friends’ Lottery tickets will be retained for two weeks and then destroyed. 

9.3 Items of negligible value (such as water bottles, scarves and umbrellas) for which the owner does not come forward within one month will be destroyed or donated to charity.

See also Complaints Policy

10.1 Please submit complaints in writing within 6 weeks of your visit via office@nextnature.net  or the contact page on the website.

10.2 Next Nature will investigate the complaint and respond in writing within 5 working days (or within 14 days at the latest if further investigation is required). 

10.3 The agreement between the visitor and Next Nature is governed exclusively by Dutch law. 

10.4 Any disputes arising from the agreement shall be referred to the competent court of the District Court of Oost-Brabant.

11.1 Identification details: In accordance with the obligation to provide information, the owner of the website is the Next Nature Network Foundation. The foundation manages various domains, including nextnature.net, evoluon.com, lettertohumanity.org, ecocoin.com and related sites as set out in the privacy policy.

11.2 Acceptance: Access to the website requires acceptance of the terms and conditions of use currently in force on the website. 

11.3 Intellectual Property: The source code, graphic designs, images, photographs, animations, software and text on the websites are protected by Dutch law in favour of Next Nature. Reproduction, modification or distribution without prior written permission is prohibited.

11.4 Limitation of Liability: Next Nature accepts no liability for any damage arising from the use of the website content or external links (hyperlinks, framing). This is the sole responsibility of the user. 

11.5 Disclaimer: Next Nature reserves the right to amend the information on this website at any time or to temporarily suspend access for maintenance or improvement work.

12.1 Membership Levels & Benefits:

12.2 Payment & Direct Debit: The member authorises Next Nature to collect the fees annually by direct debit. A reminder will be sent 10 days in advance. In the event of non-payment, the membership will be automatically deactivated. 

12.3 Duration & Cancellation: You can cancel at any time via the account page or by emailing supporters@nextnature.net. The account will remain active until the end of the billing period; no (partial) refund will be issued.

12.4 Changes: Next Nature reserves the right to amend these terms and conditions, rates and benefits at any time. 

13.1 The provisions of this article apply to all legal relationships in which Next Nature, as the client or purchaser, procures goods, services or works from third parties (hereinafter: ‘suppliers’).

13.2 Next Nature applies a fixed payment term of 30 days. This period commences on the date of receipt of a correct, itemised and electronically submitted invoice, provided that the service or delivery has been fully approved by Next Nature.

13.3 If the goods or services supplied do not meet the agreed quality standards or specifications, Next Nature is entitled to suspend payment of the invoice until the supplier has fully remedied the shortcoming. In that case, the payment term shall be suspended.

If one or more of the above-mentioned clauses are no longer legally valid or are found to be invalid, the remaining provisions shall remain in force. In that case, a new provision that corresponds as closely as possible to the invalid provision(s) shall replace them.