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They may report their complaints to their manager or confidential advisor.\u003C\u002Fp>\u003Cp>Complaints are a valuable source of information for Next Nature and are used to improve our services.\u003C\u002Fp>",{"text":297},"140209fb-0757-427a-8bdd-97fae07de476",{"content":301,"id":303,"isHidden":52,"type":304},{"class":8,"height":302},1,"a511f236-d62b-49bb-8910-3be78e4a7a68","spacer",{"content":306,"id":308,"isHidden":52,"type":278},{"level":281,"text":307,"class":8,"alignment":8},"2. Objectives","3de9c5e9-36ab-4255-8e3d-9dfc517c6dda",{"content":310,"id":313,"isHidden":52,"type":289},{"text":311,"class":8,"alignment":8,"resolved":312},"\u003Cp>This complaints procedure has the following objectives:\u003C\u002Fp>",{"text":311},"ea3187d1-0152-41d7-a40d-11700381adce",{"content":315,"id":317,"isHidden":52,"type":294},{"text":316},"\u003Cul>\u003Cli>Doing justice to the complaints of our business relations\u003C\u002Fli>\u003Cli>Responding better to the needs of our business relations\u003C\u002Fli>\u003Cli>Gaining insight into areas of focus for Next Nature's service\u003C\u002Fli>\u003Cli>Improving the quality of our services wherever possible\u003C\u002Fli>\u003Cli>Providing information to the MT, the director and the Supervisory Board about the number, type and severity of complaints\u003C\u002Fli>\u003Cli>Comply with the established (\u003Ca href=\"https:\u002F\u002Fcbf.nl\u002F\">CBF\u003C\u002Fa>) standards\u003C\u002Fli>\u003C\u002Ful>","c698180d-c6c8-42e3-9b6f-58c069858674",{"content":319,"id":320,"isHidden":52,"type":304},{"class":8,"height":302},"1e01622c-a903-49dd-999b-b639648e1261",{"content":322,"id":324,"isHidden":52,"type":278},{"level":281,"text":323,"class":8,"alignment":8},"3. Definition of a complaint","7b1dee60-9bb2-459b-bc75-1424f714a7e8",{"content":326,"id":329,"isHidden":52,"type":289},{"text":327,"class":8,"alignment":8,"resolved":328},"\u003Cp>A complaint is considered to be any expression of dissatisfaction with the actions, or lack thereof, of Next Nature.\u003C\u002Fp>",{"text":327},"b5bcb150-3669-4bd9-8c67-5b22d08c1131",{"content":331,"id":332,"isHidden":52,"type":304},{"class":8,"height":302},"eaa3698d-4923-4dfc-b222-98994999b461",{"content":334,"id":336,"isHidden":52,"type":278},{"level":281,"text":335,"class":8,"alignment":8},"4. Accepting and registering the complaint","64559e21-97f6-4b38-90db-e5ef6a1e8c6b",{"content":338,"id":341,"isHidden":52,"type":289},{"text":339,"class":8,"alignment":8,"resolved":340},"\u003Cp>All complaints will, if possible, be dealt with immediately and within five working days at the latest by the designated person at Next Nature.\u003Cbr>Complaints are recorded with the following details of the person reporting the complaint:\u003C\u002Fp>",{"text":339},"ad2de98e-3419-4f34-82ab-14572dfca5b3",{"content":343,"id":345,"isHidden":52,"type":294},{"text":344},"\u003Cul>\u003Cli>Name\u003C\u002Fli>\u003Cli>Address\u003C\u002Fli>\u003Cli>Telephone number\u003C\u002Fli>\u003Cli>Email address \u003C\u002Fli>\u003C\u002Ful>","c96978a7-07e2-4fcd-8b68-ba856935e8f7",{"content":347,"id":350,"isHidden":52,"type":289},{"text":348,"class":8,"alignment":8,"resolved":349},"\u003Cp>Ways to report a complaint:\u003C\u002Fp>",{"text":348},"513200dc-09ed-4726-8c6b-70bbe97b3dbd",{"content":352,"id":354,"isHidden":52,"type":294},{"text":353},"\u003Cul>\u003Cli>\u003Cstrong>Oral\u003C\u002Fstrong>\u003Cul>\u003Cli> Telephone number: 040-250 4620\u003C\u002Fli>\u003Cli>An employee will attempt to resolve the complaint verbally immediately. If consultation is necessary, the complainant will be called back. The expected feedback time will then be indicated immediately.\u003Cbr>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cstrong>In writing\u003C\u002Fstrong>\u003Cul>\u003Cli>Complaints can be submitted via email \u003Cu>\u003Ca href=\"mailto:office@nextnature.net\">office@nextnature.net\u003C\u002Fa>\u003C\u002Fu> or via the postal address Next Nature (Noord Brabantlaan 1A, 5652 LA Eindhoven) or via the \u003Ca href=\"\u002F@\u002Fpage\u002F6SPBvZgIUluATP1t\">contact page\u003C\u002Fa> on the website.\u003C\u002Fli>\u003C\u002Ful>\u003Cul>\u003Cli>The complainant will receive a formal response within two weeks of receipt. If the complaint cannot be resolved within this period, the complainant will receive confirmation of receipt with information about the further handling of the complaint (duration, procedure, contact person).\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>","75593fb8-46ef-4b84-9d83-ce93a58cdd91",{"content":356,"id":357,"isHidden":52,"type":304},{"class":8,"height":302},"f0e35a23-0153-4c58-9fff-0c70232f6d50",{"content":359,"id":361,"isHidden":52,"type":278},{"level":281,"text":360,"class":8,"alignment":270},"5. 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